Woman upset 911 dispatcher didn't stay on call with daughter

VOLUSIA COUNTY —
A mother is raising questions after her daughter called 911, thinking someone was breaking into her home, and the dispatcher didn’t stay on the line with her.
The 13-year-old girl was walking downstairs Thursday when she said she heard was sounded like someone trying to break in the front door, so she ran back upstairs and called 911.
“I started sobbing and I got really scared,” said Josselyn Cardenas.
The dispatcher didn’t stay on the phone with her as the frightened girl waited alone for deputies to arrive.
“I didn’t know what to do,” she said.
Now Josselyn’s mom, Susan, wants answers as to how an official could leave her daughter alone.
“The incompetence of the 911 dispatcher that did not, number one, was unable to calm her down and then let alone hang up to not be able to have any type of audio reference to go by as to what that child on the other end is going through,” Susan said.
The Volusia County Sheriff’s Office said the dispatcher handled the call poorly.
“Ninety-nine point nine percent of the time they do a great job. Unfortunately, this was one of those calls where that wasn’t the case,” said Gary Davidson, a spokesman with the sheriff’s office.
Fortunately, no one made it inside Josselyn’s house and officers didn’t find anyone suspicious nearby.
Davidson said they’re investigating the call and they’ll likely either retrain or reprimand the person responsible.
“I did get emotional and panicked. It was terrifying. I was really scared,” Josselyn said.
News 13 also found out that because of overtime issues, the dispatcher was actually a deputy.
A spokesperson for the Volusia County Sheriff’s Office said the deputy did receive the proper training to also work in dispatch.
Davidson said the sheriff called Josselyn’s mother to apologize about the incident.
via Woman upset 911 dispatcher didn’t stay on call with daughter

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