" It continues to show the lack of training, competence and teamwork."

It’s called Teamwork


In today’s City Public reading file, there is an interesting e-mail and response from the finance dept. customer service manager to the head of the meter department. I found this e-mail rather “telling” and the response somewhat “terse” in nature. It continues to show the lack of training, competence and teamwork.

I am not as computer savy as you folks or would copy it and post it.

Hi Kristine,
The procedure to tell you to fix every little read scenario is taking your and our valuable time,  and we do document the fixes in the edit report, before, and whether you are required or we make any change to the read,  I am fine with this only if I am not making the decision alone, without agreement from my administration or acting admin-thereof.  If a meeting is necessary to go over job protocol and job duties since the audit recommendations were made,  then that will be fine too.

From: Leston, Kristine
Sent: Tuesday, July 01, 2014 12:31 PM
To: Wilson, Rick; Zuber, Nancy
Cc: Bockelman, Lori
Subject: Monthly Readings
Good Morning,
One of the changes that was implemented due to the audit was the  process of updating monthly meter reads. I feel the newly implemented process of the meter department telling me to modify the reads adds no value or internal control. The meter department does not need me to be the “data entry clerk” for their department. They are capable of making decisions and implementing those decisions through the system.
Recently, due to the mass meter exchanges and new flex reads I have been asked to update meter readings without fully understanding the reading software and process.  I do not feel this is something I should be doing as I am not proficient or an expert on our reading system and how it affects the meter reads. This area of expertise is found with the department that reads the meters every month and should stay with that department. The meter department understands the nuances of the reading software, why a read would need to be “opened up” or whatever the circumstances. I was trained differently on HTE and I addressed “number of dials” in  meter inventory completely different than we do here
If the reading is going to have an effect on billing then I will be happy to help and offer my area of expertise to the scenario. Negative reads due to misreads or malfunctioning hardware leading to a bill correction is still something I will be happy to help out with when I am notified and asked for my opinion.
I feel we all contribute to the billing procedure by using our expertise during each step of the process. I am going to stay with my step while meter department controls their step.
Thank you,
Kristine Leston
Customer Service Manager
City of Port Orange
Phone: 386-506-5721
Fax: 386-506-5711
Email: kleston@port-orange.org
Management is doing things right. Leadership is doing the right things!

5 thoughts on “" It continues to show the lack of training, competence and teamwork."

  • July 1, 2014 at 9:56 pm

    Sounds like the asspud and the temporary pud either have a problem or have created one. They are in way over their heads. The asspud has a hard time turning his computer on. I don’t think he will be of any help. When he counts past ten he has to take his shoes off. The utilities department and finance seem to have a little animosity cooking up due to zero leadership, direction and management. Sounds like another resignation coming up. We are being served well taxpayers. Thank You Mayor now get lost.

  • July 1, 2014 at 9:59 pm

    You can really sense the negative ju ju between employees here.

  • July 1, 2014 at 10:04 pm

    Isn’t this Kristine Leston the customer service manager that has teamed up with the recently forced to resign FCCMA retread Jason Yarborough to abuse and brow beat subordinate employees? Did she also have a reputation of doing this when she worked in Holly Hill? Is she one of the Kisela importees? Is she part of the continuing Green/Kisela organizational implosion?

  • July 2, 2014 at 7:05 am


  • July 3, 2014 at 10:32 am

    Ms. Leston and Ms. Zuber will not be exchanging Christmas cards this year.


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