From: Dianne Gardner
To: Don Burnette ; Bob Ford ; Drew Bastian ; Allen Green ; David Harden ; firstname.lastname@example.org
Cc: Robin Fenwick
Sent: Friday, January 23, 2015 4:23 PM
Subject: Questions about policies and procedures at Cypress Head Golf Course Restaurant/State of Florida Health Inspections
Dear Manager Harden, Mayor Green, Vice Mayor Bastian, Councilman Ford, Councilman Burnette and Councilman Stiltner:
After recent revelations about management failures at Kemper Sports and the City of Port Orange regarding State of Florida health inspection reports, I would like to respectfully pose questions to you and council about what has just been found to exist at our Cypress Head Golf Course Restaurant.
I believe these are very likely questions any private sector employer would be asking in a similar situation as they tried to figure out what went wrong. My questions:
How did it happen that the city’s contract administrator was not advised immediately that there were issues with State of Florida Health inspections?
When was the first failing State health inspection report received by local Kemper management? Who received the initial report? Who else at the restaurant knew that these poor practices existed, were recurring and were being documented by the state in these reports?
Does Kemper offer specific documented training for new hires in all departments, especially food handlers? Was any employee either at the Golf Course or the city pressured to keep quiet about these infractions? Does Kemper provide a “safe” environment where people can acknowledge mistakes or a lack of understanding on policies and procedures or advise that they know things are being done improperly without fear of reprisal?
Was any documented corrective action taken by Kemper’s local management to stop these problems from recurring? Who has those records? Can they be published?
What about associated costs of this poor food and beverage handling? Spoilage, waste, loss, theft, etc. Were those costs tracked in any meaningful manner? Who has those records? Was any of this being driven by employee turnover? If there was excessive turnover, why was it occurring and did the city know about it?
Did anyone at Kemper Corporate know about these infractions? Has this kind of thing ever occurred at another venue run by Kemper Sports? If so, what was Kemper’s remedy and what corrective action was taken by that host city? How was that city made whole by Kemper in terms of guarantees against further failures like these as well as damage to that city’s reputation as a good steward of taxpayer assets?
What is our exposure as a city if someone is made ill from bad food at the Cypress Head GC Restaurant?
Did local management at Kemper feel constrained to bring “bad” news to the city? Certainly one could argue that there has been a “shoot the messenger” mentality in place for decades in this city. In all fairness, I would have been hesitant had I been in Kemper’s place.
And if that might be the case, what else do we not know about the entire operation over there?
In my opinion, all these questions speak to our seeming inability as a city to “manage the manager”. We seem unable to “inspect what we expect”. And not just in this instance. Sadly, this is just one more on a list of city projects or venues where we failed to follow substantive protocol.
But certainly in this instance, we have a clear demonstration of why we should get out of the restaurant and bar business and turn it over to a private sector professional who really knows what they are doing. Rather obviously, neither Kemper nor the city had the expertise to handle these issues. Or maybe there are other factors at work. Whatever the reality, the taxpayer has a right to know the full truth. So at this juncture, I am hoping for a full and transparent report from you as our city manager and fiscally responsible thoughtful action from our council.
Please delay these renovations until we have a true understanding on how our facility is being run. Trust in our onsite management is critical.
And finally…I hope that you and our council will now seriously consider true private sector options for this golf course and certainly for this restaurant and bar.
Dianne Templeton Gardner
618 Ruth Street
Port Orange, Florida 32127
- RE: Are we dealing With Mail Theft At The Golf Course ?
- City Manager’s Weekly Update Jan. 23, 2015