How many different water prices does Port Orange need?

Letters to the Editor
Daytona Beach News-Journal
How many different water prices does Port Orange need
To say the Port Orange Water and Finance departments are confused operations would be an understatement.
Just how confused was evident at the Jan 5th council meeting when the Manager and at least one Councilman did not even realize that residents are charged for water in gallons and at multiple prices for those gallons.
Port Orange currently has in excess of 560 different prices for water and sewer customers that are billed by table driven rate matrixes. Billing permeations that number in the hundreds cannot be reduced to an understandable chart by virtue of their sheer size, AND for monthly utility bills to be correct in such a complex system the underlying account codes must likewise be 100 % correct.
The confusion and errors resulting from an overly complex account coding system that led to the million dollar water billing fiasco with Daytona Beach Shores in 2012 are still causing problems today.
The time is long overdue for Council to bring forward a transparent and greatly simplified method for water customer billing.
Ted Noftall
Port Orange

2 thoughts on “How many different water prices does Port Orange need?

  • January 10, 2016 at 10:32 am

    A one, a two a three… The world may never know!

  • January 10, 2016 at 12:02 pm

    As I recall, about 2 years ago the City Council hired a consultant to develop a plan to fix the convoluted, complex water rate billing structure that now exist in Port Orange.
    In spite of the contract it seems that the consultant was only interested in providing boilerplate documentation on why the water and/or sewer rates should be increased (because that is all they normally do for municipalities)
    Notwithstanding the intent of that contract, we did not get our convoluted water rate billing structure fixed. Nonetheless, the Council (except Ford) paid the consultant in full for an apparent uncompleted contract.
    The only outcome of the above boondoggle was the council raised the rates on the lower water use user. The heavy water use users got a reduction in their rates, while the poorer, fixed income citizens got screwed.


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