Dear Manager Harden,
My neighbor, Mrs. Nadine Francis, at 526 Powers Avenue makes a very good point in her letter to you yesterday, dated 9-30-14.
Why didn’t someone from the city check on her and her sister in their homes? Flood waters were high at our Powers Avenue/Ruth Street intersection. Certainly this was known to the city. Would have been a kindness to send a city employee door to door to check to be sure everyone was ok in this flooded neighborhood. We had many elderly residents living alone dealing with this flooding mess here. Some trapped in their homes by high water. I am sure they would have welcomed a friendly face from the city saying “are you guys ok and if not what can we do to help?”.
So please Mr. Harden, we need to have a plan to check on everyone who may be affected when neighborhoods are in crisis like this. I fortunately have a healthy husband who can handle flooding issues for this house and get us out of here if we need medical help, but not everyone is so lucky. Either a reverse 911 or a “wellness check” door to door plan or a contact by email asking “are you ok, do you need assistance?” With a plan to go to that person’s home if they do not respond to that email inquiry. Something. Surely with current technologies this could be done. Would be some pretty good PR for the city too. Something Port Orange could really use.
I also do not understand how there can be no responses from your office when homeowners are writing to you describing their flooding crisis and asking for help. Sometimes they have written repeated letters. One lady has a sinkhole forming in her neighborhood in Sweetwater Hills. No response to her letter from what I can see. Her 2nd letter. Seems like even our councilmen have to repeatedly ask for a response to their questions posed to your office. And yet there are selective responses to some writers. Certain folks do seem to get answers back to letters. Not sure how or why this happens. But it seems incredibly unfair and smacks of favoritism. Are some residents more deserving of a response and help than others?
Mrs. Francis and the rest of our Port Orange neighbors from all areas of the city writing to you at a minimum deserve the courtesy of a prompt email or phone reply from your office. Did you look at these pictures of Mrs. Francis’s back yard? This is high water and she backs up to the new retention pond that was built to mitigate the flooding problem in our neighborhood. Apparently it overflowed its banks and flooded her yard. This is incredible Mr. Manager. Mrs. Francis has indicated she will return after October 7, 2014 and can be reached at the number listed in her letter. I certainly hope that your office will follow up on her request. Her pictures can be seen at the link below.
I appreciate your attention to this letter and I will be waiting for a response as well. This is not my first letter either.
Dianne Templeton Gardner
618 Ruth Street
Port Orange, Florida 32127