Letters to the Editor
Daytona Beach News-Journal
How many different water prices does Port Orange need
To say the Port Orange Water and Finance departments are confused operations would be an understatement.
Just how confused was evident at the Jan 5th council meeting when the Manager and at least one Councilman did not even realize that residents are charged for water in gallons and at multiple prices for those gallons.
Port Orange currently has in excess of 560 different prices for water and sewer customers that are billed by table driven rate matrixes. Billing permeations that number in the hundreds cannot be reduced to an understandable chart by virtue of their sheer size, AND for monthly utility bills to be correct in such a complex system the underlying account codes must likewise be 100 % correct.
The confusion and errors resulting from an overly complex account coding system that led to the million dollar water billing fiasco with Daytona Beach Shores in 2012 are still causing problems today.
The time is long overdue for Council to bring forward a transparent and greatly simplified method for water customer billing.