Activists do not have to be angry but concerned. …
“. . . .A study by the Kettering Foundation (1989) indicated that public administrators want relationships
with citizens but found that they create delays and increase red tape. In turn, citizens felt that when
their input was sought, it was rarely used to make administrative decisions. Some citizens felt that
their concerns would be heard only if they organized into angry activist groups. . . .” read more
A reader on the blog http://126.96.36.199/ posted the innovation link. I suggest you read the information in the volume to get an understanding of what has happened to the relationship of city hall and some constituents.